Effective Date: [01-08-2023]
Table of Contents:
- Introduction
- Subscription Refunds
- 2.1 Eligibility for Refund
- 2.2 Refund Request Process
- 2.3 Refund Processing
- Subscription Cancellations
- Changes to the Refund Policy
- Contact Information
- Legal Disclaimer
1. Introduction:
Welcome to Poly eBook, your virtual digital library where you can explore a vast collection of digital content through our subscription-based app. This Refund Policy has been designed to provide a clear understanding of how our refund process works and what you can expect when subscribing to our service. Please read this policy carefully to make informed decisions.
2. Subscription Refunds:
At Poly eBook, we want you to be completely satisfied with your subscription. We offer a 3-day refund period for new subscriptions to the Poly eBook app. If you’re not fully satisfied within the first 3 days from your initial subscription purchase, you have the option to request a refund.
2.1 Eligibility for Refund:
To be eligible for a refund, please ensure the following conditions are met:
- Your refund request is made within 3 days from the date of your initial subscription purchase.
- Your subscription has not been previously refunded or cancelled.
- Your subscription is in compliance with our Terms of Service and any other relevant policies.
2.2 Refund Request Process:
To initiate a refund request, follow these steps:
- Send an email to support@polyebook.com with the subject line “Refund Request.”
- Provide the following details in your email:
- Your full name
- Email address associated with the subscription
- Date of subscription purchase
- Reason for the refund request
Our dedicated support team will acknowledge your request and guide you through the next steps.
2.3 Refund Processing:
Upon receiving your refund request, our team will review your eligibility and the provided information. If your request meets the criteria, the refund process will proceed as follows:
- The refund will be issued using the same payment method you used for the subscription purchase.
- Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
In the event that your refund request is denied, we will promptly notify you via email, explaining the decision.
3. Subscription Cancellations:
You have the freedom to cancel your subscription at any point during the subscription period. However, please note that cancelling your subscription does not entitle you to a refund for any unused portion of the subscription period.
4. Changes to the Refund Policy:
At Poly eBook, we are committed to continuous improvement and transparency. We reserve the right to modify, amend, or update this Refund Policy as needed. Any changes will be effective immediately upon being posted on our website. We recommend that you review this policy periodically to stay informed about any updates.
5. Contact Information:
If you have any questions, concerns, or need assistance regarding our refund policy or any other aspect of your subscription, please feel free to reach out to us:
Email: support@polyebook.com
6. Legal Disclaimer:
This Refund Policy is provided for informational purposes only and does not constitute legal advice. It is important to understand that this policy outlines our general approach to refunds and is subject to change. For legal advice tailored to your specific situation, it is recommended that you consult with a qualified legal professional.
This extended version of the refund policy provides a more detailed explanation of the key points, including eligibility criteria, the refund request process, and the subscription cancellation policy. It also emphasizes the importance of reviewing the policy periodically and includes a legal disclaimer to ensure clarity and transparency for users.
